Shipping & Delivery

SHIPPING AND DELIVERY

MATT & NAT is not responsible for shipment delays or delivery issues once a package has left our warehouse and is in possession of the courier.

Please note that due to recent safety measures and unprecedented times, couriers no longer require signatures upon delivery.

Should a package be marked as delivered by the courier as per the tracking information and cannot be retrieved at the shipping address, MATT & NAT does not claim responsibility for the loss. Unfortunately, we do not replace nor refund an order after it has been confirmed as delivered to the correct address by the courier. We recommend contacting the courier to resolve this matter.

We are committed to ensuring our clients' orders are completed thoroughly and without delay. However, please note that order arrival dates cannot be guaranteed, as the volume of orders, postal mishandling, and technical malfunctions could have an influence.

We ship Monday through Friday, excluding weekends and select holidays. It takes 3-5 business days to process your order. Once the order is processed and shipped, an email with your tracking number will be sent. We only offer regular shipping at this time. Transit time and courier service may vary depending on the destination.

Please note that all packages are shipped with a signature requirement. Kindly provide an address where a recipient can sign for the package. If no one is available during delivery, the package will be returned to our warehouse.

Estimated Transit Times

Destination Service Estimated Transit Time
Canada UPS, FedEx, Canada Post, or Intelcom 3-7 business days
United States UPS, FedEx, or USPS 3-7 business days
UK Royal Mail or DPD 3-5 business days
Europe DPD, PostNL, or UPS 5-10 business days
International UPS or FedEx 10-15 business days
Australia Startrack or UPS 3-7 business days

CANADA & US ORDERS

Orders to Canada and the U.S. are shipped from our Canadian warehouse via UPS, FedEx, or Canada Post.

  • UPS
    UPS will return the package to our warehouse after the 3rd unsuccessful delivery attempt. They may hold the package at a facility near you. A notice card will be left for parcel pickup. If no notice card is received, please contact UPS to confirm the pickup facility address. Visit the UPS website for further details.

    If your package is returned, please contact us at care@mattandnat.com for assistance. UPS does not ship to P.O. Boxes, so providing a residential or work address is recommended.

MATT & NAT SHIPPING PROTECTION

Our package protection covers your order for issues such as loss, damage, theft, incorrect items, defective items, or missing items. You can choose between a refund or a reshipment in these cases. Contact care@mattandnat.com for assistance.

To enable protection, ensure Order Protection is toggled on in your cart. If you opt out, you will need to resolve issues directly with the carrier, as MATT & NAT will not be liable for lost, stolen, or damaged packages.

EUROPEAN ORDERS

European orders are shipped from our EU warehouse via DPD, PostNL, or UPS.

INTERNATIONAL ORDERS

For international orders, we use UPS or FedEx. In some cases, international shipping may take 2-3 weeks. MATT & NAT is not responsible for delays caused by customs clearance or courier transit times.

AUSTRALIA ORDERS

Orders to Australia are shipped from our AU warehouse via Startrack or UPS.

DUTIES AND INTERNATIONAL FEES

Customs or import duties are typically charged upon the package’s arrival in the destination country. These fees are paid directly to your local carrier or government and are not implemented or collected by MATT & NAT.

For international orders shipped DDU (duties and taxes unpaid), the customer is responsible for any additional charges. Please contact your local customs office for details regarding these charges.

WRONG ADDRESS DISCLAIMER

It is the buyer's responsibility to ensure the shipping address is entered correctly. If an incorrect address is provided, contact us at care@mattandnat.com immediately. While we will do our best to correct the address, we cannot guarantee changes if the parcel has already shipped.

If a parcel is returned due to an incorrect address, additional shipping fees may apply for reshipping.

ORDER CANCELLATION / MODIFICATION

If you need to cancel or modify your order, contact us at care@mattandnat.com as soon as possible. While we will attempt to make changes, this may not always be possible due to processing timelines.

If it’s too late to cancel or modify, you can return the order after receiving it.

Please note that if a MATT & NAT account is created after placing an order, the order will not appear in your dashboard. Guest orders will still receive a shipping notification with a tracking number.