All full-priced items purchased between November 1st and December 24th are eligible for refunds, exchanges, or online credits until January 15th. No store drop-offs will be permitted during this time due to COVID. Please Note: No refunds or exchanges will be accepted on Black Friday, December 26th or December 27th.
Items purchased on our website cannot be returned at a MATT & NAT store or outlet for refund or exchanges.
ONLINE PURCHASES:
We want you to be completely happy with your purchase. If, for any reason, you are not satisfied, please return, or exchange the item(s) within 30 days of the purchase date in its original condition. Final Sale: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
Merchandise eligible for return or exchange must be:
New, unused and in good condition; Shoes must be unworn and in perfect condition. – Please make sure to try your new shoes on a clean, soft interior surface.
Inclusive of all original hangtags, packaging, and components at the time of return or exchange. The original box with all protective packing materials inside must accompany the footwear.
Accompanied by a proof of purchase (order confirmation email or number)
* Please note: If you purchased from a retail store or 3rd party website other than MATT & NAT, warranty inquiry must be made directly through the retailer.
Refund
The credit for your returned item(s) will be refunded to your account in the same form of payment used to purchase the item(s); the credit should appear on your following statement. Once the return process is completed, you should receive an email with a confirmation.
All returns/exchanges of online orders must be returned within 30 days of receiving your order.
Exchanges
Suppose you wish to process an exchange only. In that case, we recommend that our customers place a new order and return the original order, as we cannot guarantee that the item will be available at the time that the exchange is received.
To return or exchange, please follow these instructions:
1. You must first contact us, providing us with the order number and reason for the return/exchange at:care@mattandnat.com
2. We will provide you with a Return Authorization number (RA) and the nearest warehouse address where you can return your order. Pack and seal your return securely, making sure to indicate your RA number clearly on the package when you ship it back to us. This will allow us to track your return sent in the original package, if possible or any other package available.
3.Customers are responsible for returning the item(s) at their own expense. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery and/or insurance, as MATT & NAT are not held responsible for any lost returns.
Return and Exchange Restrictions:
Items purchased in an original MATT & NAT Store cannot be returned to an Outlet Store.
- Items purchased in an Outlet Store cannot be returned to an original MATT & NAT Store.
- Sizing issues are not considered product defects, and customers are responsible for return shipping charges.
- We do not accept returns or exchanges for merchandise purchased from other retailers or websites.
- Item purchased on our website cannot be returned at a MATT & NAT store or outlet for a refund. If you wish to process an exchange only, please get in touch with the return department (please see details above – instructions step 1) for more information.
- We offer a one-time price adjustment on full-price merchandise purchased on our MATT & NAT website within 24 hours of the date of purchase.
Gift Cards
Gift Cards issued by mattandnat.com may be redeemed for merchandise on the MATT & NAT website only. Not redeemable for cash (except where required by law, and in such event, only at a mattandnat.com. Gift Cards and Merchandise Credits are non-returnable, cannot be replaced if lost or stolen and cannot be redeemed for cash except as required by law. The issuer is not responsible for loss, theft or unauthorized use. Gift Card purchases are subject to exchange and return policy at the point of sale. Use of gift cards constitutes acceptance of these terms and conditions, which may be modified without notice.
Please note that gift cards do not include the shipping fee for orders under $100 USD/CA, £100, €100 or $200 USD (for international and Australian orders). The customer assumes responsibility for all shipping costs.
Returning or Exchanging a Gift
Gifts can be returned or exchanged when accompanied by the order number or receipt of the original online order. The exchange can only be processed for an item of equal or lesser value. The credit for the returned item(s) will be refunded to the purchaser’s account in the original payment method. For gift purchases, an order confirmation number is required. Please remember to keep a copy or provide it to the person receiving the gift.
IN-STORE PURCHASES
We want you to be completely happy with your purchase. If, for any reason, you are not satisfied with your regular-priced merchandise, you can obtain an exchange or a store credit within 30 days of the original purchase date. Please note that we do not offer refunds. All sale items are final sales (no exchange or credit note).
Merchandise eligible for exchange or credit must be:
- New, unused and in perfect condition.
- Inclusive of all original hangtags, packaging, and components.
- Accompanied by an original receipt or gift receipt (credit card statements not valid).
FINAL SALE: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
Return and Exchange Restrictions:
- Items purchased in an original MATT & NAT Store cannot be returned to an Outlet Store.
- Items purchased in an Outlet Store cannot be returned to an original MATT & NAT Store.
- In-store purchases cannot be returned or exchanged at mattandnat.com.
- Sizing issues are not considered product defects, and customers are responsible for return shipping charges.
- We do not accept returns or exchanges for merchandise purchased from other retailers or websites.
- We offer a one-time price adjustment on full-price merchandise purchased on the MATT & NAT website within 24h of the date of purchase.
WARRANTY
HANDBAGS & WALLETS
Subject to applicable conditions and exclusions, handbags and wallets are protected by a one-year limited warranty from the original date of purchase.
Suppose the item proves to be defective in material or workmanship under everyday use at any time within the first year.
In that case, we will replace the item free of charge with the same or comparable product.
Defective handbags and wallets must be returned to receive a replacement.
FOOTWEAR & OUTERWEAR
Subject to the below conditions and exclusions, footwear & outerwear are protected against defects in materials and/or workmanship for 90 days from the original date of purchase. An original receipt or other valid proof of purchase is required.
Conditions & Exclusions
The warranty offered by MATT & NAT is non-transferable and does not cover damages arising from dye transference, accidents, misuse or any alteration, service or repair.
- Replacements are only sent once we’ve received your damaged item;
- Warranty replacements are only performed once for the same item.
- Warranty claims are not eligible for a refund.
Sunglasses
We offer a 60-day warranty from the date of purchase against any material or manufacturing defects on all our sunglasses.
Manufacturers’ defects mean flaws or defects arising from the manufacturing process.
Normal wear and tear, accidental damage from handling or improper use are not covered.
Cosmetic issues, such as scratches or marks, are not covered by warranty unless they occur straight from the box and are reported within seven days of delivery; after seven days, they will be classified as wear and tear and be ineligible for any return or warranty claim.
Bracelets
We offer a 60-day warranty from the date of purchase against any material or manufacturing defects on all our Bracelets.
Damage resulting from the mistreatment after purchase is not covered by this warranty.
How to make a claim?
Online Purchase
If you feel that the item you purchased has a manufacturing defect, please follow the instructions below:
- Please email us at: care@mattandnat.com
- To validate the eligibility of the warranty, please include the following information in your email:
- A copy of your order confirmation/order number;
- Include 2-3 pictures with an explanation of the damaged item.
- Full name, current shipping address and phone number.
- We will provide you with a Return Authorization number (RA). Pack and seal your return securely, making sure to indicate your RA number clearly on the package when you ship it back to us. This will allow us to track your return that has been sent in the original package, if possible or any other package available.
- North America & International Orders: We will email you an electronic shipping label. Once you receive it, please drop your package off at the nearest UPS store in your area – Please note that the shipping label expires in 30 days; if not used, the package will have to be sent at your own expense.
Europe & UK Orders: Our warehouse will contact you to arrange for a pickup of your defective item through DPD or TRAKPAK.
*Packaging your return item; we do not ask our customers to purchase new components (e.g. new delivery box or shipping accessories) from the transportation company to ship the item back, as we are not responsible for shipping packaging fees. Please try to reuse the original shipping materials or other components available at your disposal.
In-Store Purchase
If you feel that the handbag/shoes you purchased have a manufacturing defect, please return them to the point of purchase with the original receipt. The warranty eligibility will be decided by management in-store. No warranty claim will be accepted online for in-store purchases.
*Please note: If you purchased from a retail store or 3rd party website other than MATT & NAT, warranty inquiry must be made directly through the retailer.