Custom/International fees; the receiver of the package is responsible if any of these fees occur on their credit card statement. Please refer to our Duties & International fee policy under “Shipping and Delivery” for further information.
Matt & Nat is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.
Bank institution fees; MATT & NAT does not charge any bank fees (e.g. International bank fees) nor collect any of these fees, any additional fees charged by your bank are to be paid by the customer. If you notice any unusual bank charges, we suggest contacting your credit card company for further information.Packaging your return item; we do not ask our customers to purchase new components (e.g. new delivery box, or shipping accessories) from their transportation company to ship the item back, as we are not responsible for shipping packaging fees. Please try to use the original shipping box/bag and materials.