Orders normally take 1-10 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: [email protected]
We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped from our warehouse. We ask you kindly to allow a maximum of 7 days for your tracking number to be updated after you receive your shipping confirmation via email.
In most cases, when an item displayed on our website is no longer available, a message will indicate that the item is “Out-Of-Stock” on the product detail page. Once the item is restocked it will appear available on the website, unfortunately we dot not have any precision on when items become available. We suggest keeping a lookout on our website to see upcoming new styles or replenishment!
We start working on your order as soon as we receive it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed so make sure all entered information is accurate before ordering. In the event where your order has shipped, and you’re not totally satisfied, visit our Return Policy to see how we can make you happy again.
Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your account; please feel free to email us at [email protected]
Please contact [email protected] immediately within 24 hours of placing the order, we cannot guarantee that we will be able to make the necessary adjustments.
All orders that have been shipped to an incorrect address will be the customer’s responsibility. The customer will have to resubmit a new order.
Matt & Nat will not be responsible for packages and/or additional fees that are associated with shipment to an incorrect address.
Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time, then you should contact the courier used to deliver your package to explain the situation and provide them with your tracking number.
Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages.
Please note, that you have a 30 day time period from when you have received your order to contact us.
In order to process a return/ exchange please contact us at:
Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.
When returning an item to MATT & NAT kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their own expense.
You will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
Please note that all sale items are FINAL SALE and cannot be returned.
Matt & Nat is not responsible for any additional fees that your country may charge for importing goods, and it is the sole responsibility of the customer to pay any additional customs fees.
It is important that your billing address be entered on your order exactly as it appears on your credit card statement. Please note that we only accept Visa or Mastercard.
Visit our Store Locator https://mattandnat.com/store-locator/ to find your favorite Matt & Nat product at the closest location near you.
Please contact customer service within 24 hours of receiving the defective item by emailing us at [email protected]
Price adjustments are permitted only when an item has been marked down on our website. The price adjustment must be made within 24 hours of purchase. No price adjustments will made on Black Friday, Cyber Monday and Boxing day. To receive a price adjustment for eligible items, please email us with your order number at [email protected]. Once a price adjustment has been applied the item is final sale and cannot be returned/exchanged.
Please note we do not do price matching.
In the rare scenario that you receive a different product, we want to resolve any issues with incorrect items immediately. Please contact our customer support team at [email protected] with the order number and the incorrect item’s name and number.
Sorry to hear we missed you. Once your package(s) are received and processed at our warehouse, we will try to contact you to reship the order, if we do not get an answer within the next 24 hours prior to reshipment, a refund will be issued. To avoid having the package returned to sender again, we encourage you to track your order very closely to make sure your availability matches the arrival date.
Although we cannot provide information regarding future promotions or sales, you can be the first to find out when a promotion or sale is launched by signing up to our Matt & Nat Newsletter.
Sizing may vary between style and type of footwear.
Please refer to our size chart: