Thank you for ordering from MATT & NAT. Please note, we are currently receiving a high volume of orders and processing time may take longer than expected. We are working hard to ship you order as quickly as possible. Thank you for your patience and understanding.
Please note, that on average our orders take 7-10 business days to deliver however, depending on the country it may vary. Once an order has been dispatched a tracking number will be made available in order for you to track your order and receive an estimated arrival date. Please see our shipping page for further information.
All orders have to be place through the MATT & NAT website. However, we recommend that you visit our store locator should you wish to purchase an item at a physical location.
Due to our efforts to ensure that you receive your order in a timely manner we are unable to cancel
orders. However, should you wish to cancel your order within 12 hours of placing your order we advise
you to send an email to [email protected] with the details of the order to see if we can take on
Due to our efforts to ensure that you receive your order in a timely manner we are unable to modify orders. However, should you wish to modify your order, we suggest that you send a request to cancel the order and follow up by placing a new order to avoid any errors. Furthermore, we cannot always guarantee that we will be able to modify or cancel it.
Please note that any order placed prior to creating an account will not appear on your account. Only orders placed after the account has been created will be visible. Should you require any information on an order that is not appearing on your account; please feel free to email us at [email protected]
Please note, that you have a 30 day time period in which you can return any full price item purchased at www.mattandnat.com
In order to process a return please contact us at [email protected] for an RMA form.
Any item returned without an RMA form can risk being misplaced and may cause a delay in refunds or exchanges being issued.
When returning an item to MATT & NAT kindly provide a tracking number for our reference and to speed up the process. For returns/exchanges, customers are responsible for returning the item(s) at their expense.
When returning an item by mail please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Please note, for any exchanges, once the original package is returned, it is not guaranteed that the new exchange will be available due to time constraints.
Please note that all sale items are FINAL SALE and cannot be returned unless indicated otherwise.
Please see our shipping page for further information
Please note that we ship all packages with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. UPS will return the package to our warehouse after the 3rd unsuccessful delivery attempt.
UPS does not ship to PO Boxes therefore, it best to provide a residential/work address;
Due to our efforts to ensure that you receive your order in a timely manner we are unable to modify orders. However, should you wish to modify your order we suggest that you send a request to cancel the order and follow up by placing a new order to avoid any errors.
We cannot guarantee that we will be able to make the necessary adjustments but our customer service department will always try our best to cater to your needs.
Please see gift card page
Unfortunately we do not have a waiting list. However, a date is indicated under each product if it is scheduled to return to stock.
We take active measures to ensure that all information provided on our website is secure and confidential.Our website is protective by an SSL Certificate which, is a common security standard used for online shopping to protect your credit card information. This protection activates a padlock and permits a secure connection from a web server to a browser.
We accept VISA/MASTERCARD. Our website is sensitive to debit credit cards and may not accept it. We suggest using a regular visa or master card to make your purchase.
Please check our store locator for this information. Furthermore, we suggest that you contact the store to confirm what they available since, we do not keep track of their inventory and stock changes on a daily basis.
We appreciate that in order to preserve the longevity of your MATT & NAT cleaning the bag may be a concern. Please note that in order to clean your bag we advise that you use a damp cloth and scrub gently as necessary.
Please note that we are reachable via email at the following addresses:
For damages, returns and exchanges:
For general inquiries:
For wholesale inquiries:
You possess much love and drive:
For press inquiries:
Please allow 24-48 business hours for our representatives to contact you. Should you wish to speak to someone on the phone, feel free to email us your name, number and enquiry and we will be more than happy to call you!