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Shipping & returns

ORDER INQUIRIES

 

You should typically receive your shipment within seven to ten business days of placing your order and will be emailed a tracking number once your goods have left our warehouse. Please note that we offer regular and express shipping.

 

If you do not receive a tracking number within three business days, please email us at care@mattandnat.com so we can look into the matter.

 

We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay, whenever possible. However, please note orders’ arrival dates cannot guaranteed as the volume of orders, postal mishandling and technical malfunctions could have an influence.

 

 

DUTIES AND INTERNATIONAL FEES

 

CANADA and U.S.:

Typically, applicable customs or import duties are charged when the package arrives at its destination country.
Fees on a shipment have to be paid by the receiver (also applicable to retail & wholesale customers).
Matt & Nat does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country.
We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.

 

EUROPE:

VAT (value added tax) is included in all prices.

A £12.50 duty fee applies to all international orders made from Croatia, Norway, Switzerland and Sweden.

 

INTERNATIONAL:

All orders that are shipped outside of EU could be subject to import duty and taxes as we ship on a D.D.U basis (Delivery Duty Unpaid). We are not aware of these charges and if contacted via our shipper, our customer will be responsible for these charges prior to receive his/her order. Please contact your local customs office for further details of these charges.

 

OUR GUARANTEE

All Matt & Nat products purchased directly throughmattandnat.com are under a one year guarantee.

 

RETURN/EXCHANGE OF INTERNET PURCHASES

 

We will be more than happy to refund or exchange unworn merchandise purchased online at www.mattandnat.com within 30 days after the item has been shipped. Please note that all discounted items are FINAL SALE. No refunds or exchanges will be made on these.

 

Concerning warranty claims: we will exchange items that have been purchased at mattandnat.com within the last three months. If the item is no longer available, we will substitute the item for one of similar value, at our discretion. If the item was purchased in the last 30 days and at full price, it will be eligible for full refund or exchange.

 

RETURN/EXCHANGE OF RETAIL STORE PURCHASES

 

Requests for refund or exchange of merchandise purchased at a store must be made directly through the retailer where the item was purchased.

 

FINAL SALE ITEMS

Final sale items may not be returned or exchanged. Please note that all discounted items are final sale.

 

ONLINE PRICE ADJUSTMENT POLICY

We are happy to refund you a price adjustment if your item was purchased at full price within 7 days of the markdown. Price adjustments do not apply to sale items that are marked down further. Purchases made in store do not qualify for price adjustments.

 

WHOLESALE

We encourage all companies willing to explore a vegan lifestyle to become a part of the MATT & NAT family.

For wholesale inquiries: retailercare@mattandnat.com